Zoos are becoming facsimiles - or perhaps caricatures - of how animals once were in their natural habitat. If the right policies toward nature were pursued, we would need no zoos at all.
When first starting to work with someone you try to get them in the same mindset that you were in when you were successful, and I realized the best thing you can ever do is realize that they are not you. They have a different persona and mindset, and you have to figure out what works best within your communication with that athlete.