When LeBron James shows up at your doorstep, you're going to let him practice with your team if not join the team.
We didn't have nine brands of cereal at home. We'd line up to fill our bowls from a giant vat of oatmeal.
We are market based and have to differentiate our product in many ways; pricing isn't the only one.
We are deeply sorry for the loss of anything - from your luggage to, of course, a loved pet.
The process of overbooking is a complicated one. It's actually minimal. We, on certain flights, overbook by one or two people.
The level of improvement has been great across the industry, and we have improved along with everyone.
The airline industry has been closely watching, monitoring, exactly what the rail industry has done.
Let's be honest the implementation of the United and Continental merger has been rocky for customers and employees.
It's a new era with regard to social media. It's just something that we have to adapt to and accept.
It is about the entire experience. It's not just a new seat. It's not just new meals. It's not just better wines.
If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call.
If I have any strength that would be considered above average, it is that I can read people.
I think we need to communicate more effectively how we treat you with respect and dignity as a customer.
I think we have a thriving economic engine between not only the U.S. And Mexico but the U.S. And many, many other countries.
I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment.