Quotes
We're a high-volume, low-margin business, so we decided to reinvent our own approach to health care.
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Quotes
The most challenging part of being CEO is communicating to 200,000 people what you want done.
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Quotes
The first person a customer speaks with has the greatest impact on that customer's impression of Safeway.
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Quotes
If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.
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Quotes
I need more personal time and, given my extensive work in health care, I want to pursue that interest further.
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